Before you
request our service, please try our FAQ page and find relevant
questions or articles to resolve your problem. In many
cases, you may be able to resolve your issue using the
tips and troubleshooting steps indicated on the FAQ
instead of seeking to return your product. If you
checked out the FAQ page and are still having trouble
with your Ritek / Ridata product, your product may need
to be replaced.
PLEASE
READ THIS SECTION CAREFULLY! IT CONTAINS VERY IMPORTANT
INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL
AS LIMITATIONS AND EXCLUSIONS THAT APPLY TO YOU.
• RITEK-branded hardware, flash memory
products, or optical media products purchased in the
U.S. or Canada come with a 1-year; 2-year; or lifetime
limited warranty as specified in the package of the
product, the invoice, or documentation accompanying the
products.
• This limited warranty ONLY covers defects in materials and workmanship in Ritek-branded
products based on ordinary use. You must read,
understand, and agree to our “Limited
Warranties and Return Policy” in order to
receive our service.
• We do NOT offer monetary refund or
credit on your original purchase. WE SERVICE FOR PRODUCT
REPLACEMENT ONLY. The money back guarantee
policy depends on your point of purchase; please contact
your vendor for more details.
• You must prepay shipping charges, and insure
the shipment or accept the risk if the product is lost
or damaged in shipment. We will return the repaired or
replacement products to you with freight prepaid if your
shipping address is within the United States (excluding
Puerto Rico and U.S. possessions and territories) or
Canada.
• Before you ship the product to us, make sure
to back up your data on the hard drive or any other
storage device in the product. Remove any confidential,
proprietary, or personal information. We are not
responsible for any of its confidential, proprietary, or
personal information; lost or corrupted data; or damaged
or lost removable media.
• Do NOT return products
without an RMA (Return Merchandise Authorization)
number. When you complete a request form and receive
an RMA number via e-mail, detail shipping instructions
(including a return address) will be provided to you.
Please follow the instructions carefully in order to
receive our replacement service. We do not guarantee for
any returned product that is sent to an inappropriate
service location. To get started and obtain an RMA
number, please check the box below and click continue:
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